Yes. You can place an order as a guest with no obligation to create an account.
However, we do recommend that you create an account if you would like to check your order history and have your shopping basket items and payment details saved for next time.
It’s quick and easy to create an account. Just visit www.naturesown.com.my and sign up with your email address or social media account.
This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please contact our customer service team at info@oseekerfood.com or contact us at +6012-660 6016 just in case there’s a problem with your order.
Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.
We strive to process orders as quickly as possible. But we will try to accommodate any order change. The quickest way to get a hold of us is by emailing us at info@oseekerfood.com or contact us at +6012-660 6016.
Please be sure to include your order number and to let us know what changes need to be made. We will be sure to let you know, as quickly as possible, whether we were able to make the wanted changes.
The time taken for delivery depends on the courier. For delivery in major cities, it usually takes 3-5 working days to complete delivery within Peninsular Malaysia. Meanwhile, it takes about 4-7 working days for delivery to East Malaysia (Sabah & Sarawak).
Peninsular Malaysia:
East Malaysia (Sabah & Sarawak):
We accept the following payment methods for online order:
We regret to inform you that Cash-On-Delivery (COD) option is not available for online orders.
Our policy lasts 14 days. Unfortunately, we can’t offer you a refund or exchange. If 14 days have gone by since your purchase.
In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via email at info@oseekerfood.com or contact us at +6012-660 6016 with the details. We’ll respond within 48 hours.
Nature's points and rewards are displayed in the Rewards section. You can check it by logging in to your existing account and click the "Rewards" icon in the bottom left corner of the website page.
You may redeem your Nature's points by clicking the "redeem" button and apply the unique discount code on the checkout page.
Kindly refer to our RETURN & REFUND POLICY page for further information.
Our policy lasts 14 days. unfortunately, we can’t offer you a refund or exchange. If 14 days have gone by since your purchase.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
